Frequently Asked Questions

What is GRAVI MONOGRAM BAR?

GRAVI is a Barcelona boutique where selected accessories are personalised with engraving, hot foil or blind embossing.

Where is the store?

You can find us at Carrer del Rec 61, 08003 Barcelona, in El Born. We are open Monday–Sunday from 11:00 to 20:00.

What can I personalise?

Personalisation is available only on eligible GRAVI products. The available method, placement, font, colour and character limit are shown on each product page.

Which characters can I use?

Depending on the product and font, you can use letters, numbers, a full stop and selected symbols or stamps. If an entered character is not available, we will contact you before production.

Will the finished personalisation look exactly like the online preview?

The preview is a positioning guide. Letter spacing, foil texture, embossing depth and exact placement can vary slightly because each piece is personalised individually and material surfaces differ.

How long does in-store personalisation take?

Many pieces can be completed during your visit. The exact timing depends on the item, technique and queue. Our team will confirm the estimated completion time before starting.

Can I change or cancel a personalised order?

Contact us immediately. We can change or cancel an order only before personalisation or fulfilment has begun. Once production starts, changes and cancellations are not guaranteed.

Can I bring my own item to personalise?

No. For quality and safety reasons, we currently personalise only products purchased from GRAVI.

Can personalised products be returned?

Personalised products cannot be returned for a change of mind because they are made to your specifications. This does not affect your rights if an item is faulty, damaged, incorrect or not as ordered. See our Returns & Refunds Policy.

Can I return a non-personalised online purchase?

Eligible non-personalised items purchased online can be returned within 14 calendar days of delivery, subject to the conditions in our Returns & Refunds Policy.

What if my order arrives damaged or incorrect?

Contact us as soon as possible through the Contact Us page and include your order number and clear photographs. We will review the issue and provide the appropriate remedy.

Is gift packaging included?

Packaging depends on the item, order value and sales channel. In-store packaging is selected by our team to suit the purchase. Online orders do not include a paper shopping bag unless expressly stated.

How do customer accounts work?

Select the account icon and enter your email address. Shopify sends a one-time six-digit code, so no password is required. You can then view orders and manage your profile.

How should I care for my item?

Keep personalised pieces away from excessive heat, moisture, alcohol, perfume and abrasive surfaces. Follow the material-specific care information on the product page.

How can I contact GRAVI?

Use our contact form, email info@gravibar.com, or call or message us on WhatsApp Business at +34 641 719 689.