Terms of service
GRAVI MONOGRAM BAR — Terms of Service
Last updated: 1 November 2026
1. About us
This website, www.gravibar.com, is operated by Arman Hovakimyan, trading as GRAVI MONOGRAM BAR (“GRAVI”, “we”, “us” or “our”).
Business address: Carrer del Rec 61, Tienda 2, 08003 Barcelona, Spain.
NIF/NIE: Y4200226A
Email: info@gravibar.com
Telephone: +34 641 719 689
These Terms govern the use of our website and purchases made through it, together with our Shipping Policy, Returns & Refund Policy and Privacy Policy. Nothing in these Terms limits your mandatory consumer rights.
2. Products and product information
We take reasonable care to provide accurate product descriptions, photographs, prices and availability.
Please select the correct product model, size and colour before placing your order. Colours may appear slightly different depending on your screen and lighting. This does not affect your right to receive products that match their description and the characteristics agreed at purchase.
Product information and availability may change. Changes made after purchase will not alter the agreed details of an existing order without your consent.
3. Orders and payment
Please review your order, personalisation instructions, billing details and delivery address before completing checkout.
Available payment methods are displayed at checkout. By submitting an order, you confirm that you are authorised to use the selected payment method and agree to pay the total amount shown.
You will receive an order confirmation by email. Please contact us promptly if you notice an error.
If an availability issue or an obvious pricing error affects your order, we will contact you to resolve it. We will not substitute products or charge a different price without your agreement. If we cannot fulfil your order, the relevant payment will be refunded.
4. Prices, promotions and billing
All prices are stated in euros and include applicable IVA. Delivery charges and any additional charges for personalisation, packaging or other optional services will be displayed before you complete your purchase. Optional extras will only be charged with your agreement.
Prices and promotions may change. The price applicable to your order is the price displayed when you place it and recorded in your order confirmation. Subsequent price changes do not affect an existing confirmed order.
Online prices and promotions may differ from those offered in our physical store or by third-party retailers. Any specific promotion conditions will be communicated with the offer and will apply without limiting your statutory rights.
For deliveries outside the EU customs or tax territory, customs duties, local taxes or clearance charges may apply. Where these are not included in the checkout total, this will be explained before purchase.
Please provide accurate and complete billing, payment and contact information. If you require an invoice with your personal or business tax details, provide your billing name, address and NIF, NIE or VAT number when ordering, or contact info@gravibar.com.
5. Personalisation
GRAVI offers engraving, monogramming, hot-foil stamping and other personalisation options on selected products.
Please check spelling, initials, symbols, foil colour and placement carefully before approving your instructions. Any personalisation preview illustrates the requested design; the finished work must still meet the agreed specifications and standard of workmanship.
Products personalised to your specifications cannot be returned or exchanged simply because you change your mind. This exclusion does not affect your rights if the product is defective or our personalisation is incorrect or faulty.
Details reproduced correctly from your approved instructions are not considered an error by GRAVI.
If you need to amend or cancel a personalisation request, contact us immediately. We will confirm whether the change remains possible, taking into account whether personalisation has begun.
6. Shipping, delivery and collection
Available destinations, delivery methods, charges and applicable delivery estimates are provided before purchase. Preparation and personalisation time are separate from carrier transit time unless expressly stated otherwise.
Please read our Shipping Policy for further details.
If a delay or delivery problem affects your order, contact us so we can investigate and arrange an appropriate solution. Unless otherwise agreed, goods will be delivered without undue delay and within 30 calendar days of the contract being concluded.
GRAVI remains responsible for the goods until you, or a person you designate other than the carrier, take physical possession of them. The statutory exception applies if you independently commission a carrier that we did not offer.
Where store collection is available, please wait for confirmation that your order is ready before visiting.
7. Returns and cancellation
Eligible online purchases of non-personalised products are subject to a 14-calendar-day right of withdrawal, starting when you receive the goods. After notifying us of your withdrawal, you have a further 14 calendar days to send them back.
Clearly personalised products are excluded from change-of-mind withdrawal. Defective products and personalisation errors remain covered by applicable consumer protections.
The statutory online withdrawal right does not generally apply to change-of-mind purchases made in our physical store.
Please consult our Returns & Refund Policy for the procedure, return costs and refund arrangements. For assistance, email info@gravibar.com.
8. Defects and legal guarantee
New goods sold in Spain are covered by the applicable three-year legal guarantee for lack of conformity. This includes personalised products.
If a product is defective or our personalisation does not match your confirmed instructions or the agreed standard of workmanship, contact us with your proof of purchase, a description of the issue and, where possible, photographs.
Where GRAVI is responsible, you are entitled to the remedies available under applicable law, including repair or replacement at no additional cost, or a price reduction or refund where legally applicable.
Please report visible damage or errors promptly, preferably within 14 days of receipt. This requested reporting period does not limit your statutory rights or legal guarantee.
Ordinary wear, accidental damage and misuse are not manufacturing defects.
9. Accounts and website use
If you create an account, please keep your details accurate and your login credentials secure. Notify us if you suspect unauthorised access.
You must not use the website for unlawful purposes, submit fraudulent information, infringe the rights of others, introduce malicious software or interfere with the website’s security or operation.
We may restrict access where reasonably necessary to address fraud, security threats or unlawful activity. This will not remove your rights concerning existing purchases.
10. Intellectual property
GRAVI branding, original photographs, text, designs and other website content belong to GRAVI or their respective rights holders.
You may browse and use the website for shopping and other lawful purposes. Commercial reproduction or use of protected content requires the appropriate permission, except where permitted by law.
11. Shopify, third-party services and privacy
Our online store is hosted by Shopify. Purchases from this store are made directly with GRAVI.
Personal information is handled as described in our Privacy Policy. Payment processing and other services may involve service providers identified through the website or that policy.
External websites linked from our website have their own terms and privacy practices. Nothing in this section excludes responsibilities that GRAVI has under applicable law.
12. Website availability and responsibility
We take reasonable steps to keep the website accurate, secure and available. Temporary interruptions may occur during maintenance or because of technical issues.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory responsibilities concerning product conformity, personal injury or consumer rights.
13. Changes to these Terms
We may update these Terms to reflect changes to our business, services or legal obligations. The current version and its update date will be available on this page.
The version in effect when you place your order will govern that purchase, unless a change is required by law or agreed with you.
14. Applicable law and complaints
These Terms are governed by Spanish law, without depriving consumers of mandatory protections applicable in their country of residence.
You retain your right to bring a claim before the courts competent under applicable law. These Terms do not require consumers to bring claims exclusively in Barcelona or to resolve disputes only in English.
For questions, invoice requests or complaints, contact:
info@gravibar.com
+34 641 719 689
GRAVI MONOGRAM BAR
Carrer del Rec 61, Tienda 2
08003 Barcelona, Spain
