Shipping policy
GRAVI MONOGRAM BAR — Shipping Policy
Thank you for shopping with GRAVI MONOGRAM BAR. We prepare and dispatch orders from Barcelona, Spain.
1. Shipping destinations
We deliver to the destinations available at checkout. If your destination is not available, please contact info@gravibar.combefore ordering.
Available shipping methods, charges and any destination restrictions are displayed before you complete your purchase.
2. Order preparation
Non-personalised orders are normally dispatched within 1–2 business days.
Personalised orders are normally dispatched within 1–2 business days after all personalisation details have been confirmed.
Business days exclude weekends and public holidays. Orders placed on weekends or public holidays normally begin processing on the next business day.
Preparation time is separate from delivery time. If an item requires a different preparation period, we will explain this before purchase.
3. Estimated delivery times
The following estimates begin after dispatch and apply only to destinations and shipping services offered at checkout.
Destination — Estimated transit time
• Mainland Spain: 2–4 business days.
• Balearic Islands: 3–5 business days.
• Canary Islands, Ceuta and Melilla: 5–10 business days, plus any customs processing time.
• Mainland Portugal: 2–4 business days.
• France, Germany, Belgium, Netherlands, Luxembourg, Italy and Austria: 3–6 business days.
• Other EU countries: 5–10 business days.
• United Kingdom, Switzerland, Norway and other available non-EU European destinations: 5–12 business days, plus any customs processing time.
These are estimates, not guaranteed delivery dates. The specific timeframe communicated before purchase will apply to your order.
Remote locations, public holidays, peak periods, weather and customs processing may affect delivery. If an unexpected delay affects your order, we will contact you. These estimates do not limit your statutory rights concerning late or failed delivery.
4. Shipping costs
Shipping charges are displayed at checkout based on your destination and the available delivery service. They may also depend on the weight and dimensions of your order.
Free shipping applies only where expressly offered and subject to the conditions displayed with that offer.
5. Taxes, customs and import charges
Deliveries within the European Union
For ordinary deliveries from Barcelona to destinations within the EU customs and VAT territory, no customs duties are payable between member states. Applicable VAT is included in the total shown before payment.
Special territories
Deliveries to the Canary Islands, Ceuta, Melilla and other territories with special customs or tax arrangements may require clearance and may attract local taxes or processing charges. Where applicable, these arrangements will be explained before purchase.
United Kingdom and other non-EU destinations
Import VAT, customs duties and carrier clearance or handling charges may apply.
Where these charges are collected at checkout, they will be shown before you place your order. Otherwise, they are payable by the recipient unless we expressly state that they are included or prepaid.
Customs processing may extend delivery times. Charges depend on the destination’s rules and are not set by GRAVI.
6. Order tracking
When your order is dispatched, we will send a shipping confirmation to the email address provided.
Where the selected service includes tracking, the confirmation will contain your tracking number or link. Tracking information may take some time to update after dispatch.
7. Delivery address
Please provide a complete and accurate delivery address, including your postcode and a contact telephone number.
If you notice an error, email info@gravibar.com immediately. We will help where possible, but address changes may not be possible once an order has been dispatched.
8. Store collection
Where collection is offered at checkout, orders can be collected from:
GRAVI MONOGRAM BAR
Carrer del Rec 61, Tienda 2
08003 Barcelona, Spain
Please wait for confirmation that your order is ready before visiting. Bring your order confirmation or order number.
9. Lost, delayed, damaged or incorrect deliveries
If your parcel is delayed, missing, damaged or contains an incorrect item, contact info@gravibar.com with your order number and a description of the problem. Where possible, include photographs of the item and packaging.
GRAVI will investigate with the carrier and arrange an appropriate solution. We remain responsible for the goods until they are delivered to you or a person you designate, subject to applicable law.
Please report visible damage or errors promptly, preferably within 14 days of receipt. This requested reporting period does not limit your statutory rights or legal guarantee.
10. Order changes and cancellations
If you need to change or cancel your order, contact us as soon as possible.
Changes may be possible before dispatch. For personalised orders, changes or cancellation may no longer be possible once personalisation has begun. We will confirm the options available for your order.
Once an order is in transit, we cannot guarantee changes to its delivery details. This does not affect any applicable withdrawal, refund or other statutory rights.
Please refer to our Returns & Refund Policy for further information.
11. Contact us
For shipping enquiries, please include your order number when contacting us:
Email: info@gravibar.com
Telephone: +34 641 719 689
GRAVI MONOGRAM BAR
Carrer del Rec 61, Tienda 2
08003 Barcelona, Spain
