Returns & Refunds Policy

Last updated: 27 September 2026

1. Personalised products

Products engraved, monogrammed, hot-foil stamped, blind embossed or otherwise made to your specifications are not eligible for the 14-day change-of-mind right of withdrawal. This exclusion applies once the item has been personalised for you.

This does not limit your statutory rights if the product is faulty, damaged, incorrect or does not match the agreed personalisation.

2. Non-personalised online purchases

If you are a consumer, you may withdraw from an eligible non-personalised online purchase within 14 calendar days from the day you, or a person designated by you, receives the goods.

Returned items must be unused, complete and in their original condition, with any protective packaging, labels and accessories. You must provide the order number or other proof of purchase.

3. How to request a return

Before sending anything, contact us through our Contact Us page with your order number and the item you wish to return. We will confirm the return instructions and the applicable return address.

Sending an item without first contacting us can delay identification and processing of the return.

4. Return costs

For a change-of-mind return, the customer is responsible for the direct return shipping cost. We recommend using a tracked service. GRAVI is responsible for reasonable return costs when the item is faulty, damaged, incorrect or not as ordered.

5. Refunds

Once the return is received and checked, an eligible refund will be issued to the original payment method. We may withhold the refund until the goods are received or until you provide proof that they were returned, whichever occurs first.

For a valid withdrawal, the refund includes the price paid and the cost of the least expensive standard delivery option offered for the original order. Extra delivery costs chosen by you are not refundable. Refunds are made without undue delay and within the period required by applicable law.

6. Faulty, damaged or incorrect products

Please contact us as soon as possible and include your order number, a description and clear photographs. Consumer goods remain protected by the legal guarantee of conformity under applicable Spanish law. Depending on the circumstances, the appropriate remedy may be repair, replacement, price reduction or refund.

7. In-store purchases

There is no general statutory right to return an in-store purchase merely because you change your mind. Personalised in-store items are final sale for change-of-mind purposes. Your legal rights for faulty or non-conforming goods always remain unaffected.

8. Contact

Submit a request through our Contact Us page, email info@gravibar.com, or call or message us on WhatsApp Business at +34 641 719 689.