Terms of Service

Last updated: 27 September 2026

These Terms of Service apply to your use of the GRAVI online store and to orders placed through it. By using the website or placing an order, you agree to these terms together with the policies linked on our Store Policies page. Nothing in these terms limits mandatory consumer rights.

1. Products and availability

We aim to describe and display products accurately. Colours and textures can appear differently depending on the screen and on natural or manufactured material variation. Product availability may change without notice.

2. Personalisation

You must check all text, initials, numbers, symbols, spelling, font, colour and placement before placing the order. Online previews are approximate positioning guides. Small variations in spacing, alignment, foil transfer, colour or embossing depth can occur because each item and surface is individually processed.

If a selected option cannot be produced, we may contact you to agree an alternative. We will not make an unapproved material change to the requested personalisation.

3. Orders and contract formation

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily mean the order has been accepted. The contract is formed when we accept the order or begin fulfilment. We may cancel and refund an order if a product is unavailable, the price is clearly erroneous, payment cannot be authorised or the order cannot be fulfilled lawfully.

4. Prices, VAT and payment

Consumer prices include applicable Spanish VAT unless clearly stated otherwise. Delivery charges and any other applicable costs are shown before payment. Payment must be authorised before fulfilment.

5. Changes and cancellations

Contact us immediately if you need a change. We can change or cancel an order only before personalisation or fulfilment begins. Personalised products are made to the customer's specifications and are excluded from the change-of-mind right of withdrawal as explained in our Returns & Refunds Policy.

6. Delivery and risk

Delivery methods and estimates are described in our Shipping Policy. Risk passes to a consumer when the goods are physically received by the consumer or a person designated by them, subject to applicable law.

7. Returns and conformity

Returns, refunds and remedies for faulty or non-conforming goods are governed by our Returns & Refunds Policy and mandatory consumer law.

8. Acceptable website use

You may not misuse the website, attempt unauthorised access, introduce malicious code, interfere with store operation, scrape content unlawfully or use the services for fraudulent or illegal activity.

9. Intellectual property

The GRAVI name, branding, website design, copy, graphics and other original content are protected by applicable intellectual-property laws. No rights are transferred except the limited right to use the website for personal shopping.

10. Third-party services

The store may rely on Shopify, payment providers, carriers and other service providers. Their services can be subject to their own terms. GRAVI remains responsible to consumers to the extent required by law.

11. Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded, including mandatory consumer protections. To the extent permitted by law, we are not liable for indirect losses that were not reasonably foreseeable when the contract was formed.

12. Governing law

These terms are governed by Spanish law. If you are a consumer, this does not deprive you of mandatory protections of the country where you habitually reside. Any dispute will be submitted to the courts determined by applicable consumer and procedural law.

13. Contact

For questions or complaints, use our Contact Us page, email info@gravibar.com, or call or message us on WhatsApp Business at +34 641 719 689.